Safaricom denies exploiting customers, decries being unfairly targeted

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Safaricom headquarters

Nairobi, KENYA: Mobile operator Safaricom has complained over what it termed as being targeted unfairly for its dominance in the market.

Speaking before the house committee on ICT and communication, The Safaricom team led by their CEO Bob Collymore said that the company is unfairly targeted due to its marketing strategy which has seen it through the market dynamics in the communications sector.

“A DNA of innovation, around our customers’ needs, dedicated focus on strategy, execution and a culture of putting the Kenyans first through our numerous CSR  activities executed by both Safaricom and Safaricom foundation, _We are now considered a dominant operator that should be singled out for punishment for simply being successful. “Safaricom team led by Collymore indicated

The committee tasked the Safaricom team to elucidate on allegations among players and Kenyans that Safaricom is surcharging on some of its services thus exploiting customers especially Data bundles and Okoa Jahazi components by imposing 10% charges.

Collymore further downplayed allegations that the company is frustrating people by stealing their ideas and capitalize on them, indicating that the company has innovations unit which nourishes talents which benefit both parties.

On security, the team downplayed assertions that the company exposes data of their customers to third parties insisting that they release it upon request by the courts.

“Security services should not have access to our data unless they have a court order.”The team indicated

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