Equity Bank has received two International Standards Certifications – ISO 20000 and ISO 27001 on IT Service and Information Security Management Systems respectively from the British Standards Institution (BSI).
ISO 20000 shows that the Bank’s service management system is robust enough in the delivery of all IT-related services and is also aligned with its current and future needs.
Similarly, the ISO 27001 certification offers assurance to customers that the bank is implementing end-to-end information security controls to protect, the confidentiality, integrity and availability of all customer information.
Equity Group Managing Director and CEO Dr. James Mwangi noted that the recognition was a testament to the Bank’s significant investment in data analytics and cyber-security capabilities to better meet its evolving customer needs and expectations and to reduce the potential for data breaches.
“Being fully aware of the risk and impact involved in data information management, it is our commitment to actively continue engaging our stakeholders to ensure that there is appropriate governance in place.,” said Dr. Mwangi.
Other goals for ISO 20000 on service management include protecting revenue flow into the business by providing stable IT services, meeting the Bank’s obligations to stakeholders, including its customers, regulators, shareholders and suppliers, and lastly making IT a business enabler.