Kenya Power unveils customer self-service portal for new connections

The Kenya Power head office in Nairobi./file

Kenya Power has launched a self-service portal to enable customers conveniently apply for electricity connections from the comfort of their locations. 

Customers can use Kenya Power’s mobile phone App ‘My Power’ to apply for electricity or visit using a computer or a mobile phone.

Kenya Power MD Mr. Bernard Ngugi   said customers will be required to submit land/property ownership documents, ID cards and PIN certificates through the portal when making their applications

Once they apply, customers will get a reference number instantaneously that they can use to proactively query and track their application status via USSD code *977#.

Ngugi further said customers will receive SMS updating them whenever their applications move to the next stage.

“The convenient application process will also help drive sales, which is among the key pillars of our turnaround strategy,” he said.

This launch follows a successful pilot phase during which 7,000 applications were processed through the online platform.

The MD  added that  the self-service portal will also eliminate instances of customers falling prey to fraudsters who ask them to pay for application forms or claim they can assist customers apply for power at a fee.

“Electricity application has never attracted any charges and will remain free. This digitized process will help curtail opportunities for middlemen and fraudsters to exploit customers,” added Mr. Ngugi.