Kenya Power targets over 7 million token meters in software update

A KPLC pre-paid meter board./COURTESY

You will need to update your token meters to continue accessing electricity.

This is after Kenya Power and Lighting Company (KPLC) launched a campaign to update prepaid meters by the end of August 2024.

The ‘Update Token Meter Yako’ campaign targets 7.4 million prepaid meters.

Speaking during the campaign launch, Kenya Power Managing Director and CEO Dr. Eng. Joseph Siror said the update was part of an ongoing global exercise that targets all prepaid meters using the Standard Transfer Specification (STS).

Dr. Eng. Siror warned that all prepaid meters that will not have been updated by the end of August will stop accepting tokens.

“Because of this, we have put in place elaborate measures to ensure that all our customers are fully empowered and assisted in updating their meters to continue to enjoy the services,” said Eng. Siror.

Customers will receive messages from Kenya Power prompting them to update their meters.

“Customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key the codes to their meter following the steps indicated in the SMS before loading the new token,” said the Kenya Power CEO.

“In other instances, the company will send the codes directly to the customers who haven’t purchased tokens to notify them to update their meters. The process is simple and free,” he added.

The update will not impact existing tokens already loaded into the meter.