All orders procedurally placed with the Kenya Medical Supplies Authority (KEMSA) will be promptly processed and dispatched to clients in less than a week, Acting Chief Executive Officer Mr Edward Njoroge has assured.
Speaking at an event to mark the dispatch of a Kshs 64 Million order placed last week by the Kitui County Government, Njoroge reiterated that to boost operating efficiency, the Authority is banking on its superior supply chain management experience.
Njoroge confirmed that the Authority had adopted a decentralised distribution channels model. A Premier dedicated customer service team is also assigned the responsibility of handling orders from the devolved units to guarantee swift turnaround times.
“All County Governments from Nairobi to the ones in far-flung areas can rest assured that KEMSA has the necessary capacity to service all procedurally placed orders for delivery within seven days or less,” he added.
On her part, Kitui Governor Charity Ngilu described KEMSA services and solutions as cost-efficient and professional.