Ecobank Malindi customers among those affected by dissolution of branches

Ecobank Malindi customers among those affected by dissolution of branches

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Mombasa, KENYA: Ecobank customers in Malindi are set to be among those affected by the banks consolidation move that will oversee the bank close down 9 of its branches countrywide; as the bank gears its operations towards the digital sector.

The bank has already sent out emails to customers whose branches will be closed down informing them of the branches their accounts will be moved to.

“Owing to our new operating model and realigned business strategy, Ecobank Kenya is undergoing a restructuring process to streamline its services. As a result we have taken a decision to review our size and close a few branches across the country.” Read part of the email that was sent out to customers.

The Togolese headquartered branch, is also set to introduce an app later this month that will offer banking services to its customers.

Alternative banking options also set to be improved by the bank include ATMs , internet banking, agency banking and paybill services.

The Ecobank Kenya managing director Sam Adjei told journalists that the bank would improve its banking options so as to serve its customers efficiently.

“We are focusing more on innovation and technology for delivery of our products and services to our customers in an easy and convenient way whenever and wherever they are,” he said.

The branches set to be closed are Chambers in Nairobi,Gikomba, Meru, Malindi , Busia,Embakasi, Thika road mall and Kitale from 29th April 2017.

None of its 3 branches in Mombasa will be affected by the move.