Mombasa, KENYA: Thousands of Mombasa taxpayers on Thursday rushed to file their tax returns ahead of today’s midnight deadline, set by the Kenya Revenue Authority (KRA).
A spot check done by Baraka FM saw long queues on Thursday morning outside the Mombasa KRA offices, as residents excused themselves from work to meet the deadline.
A number of them who spoke with Baraka FM complained of the process being hard and not as easy as KRA had been saying on their adverts.
They complained of having been forced to come and line up instead of filing their returns online as expected due to the process being cumbersome.
“This Itax process is not what they say, they have been telling us it’s easy but when you log in the portal you get errors. The process is complicated.” Said Steven Kamau; who was among the people in the queue.
Others were of the opinion that there were many who didn’t know that even if you are not employed you were supposed to file nill returns.
“Most of us didn’t know what was going on. Other’s didnt know you could file nill returns so by the time this thing became very serious it was too late. You see this line! They need to add more time.” Said another resident who requested anonymity.
KRA have refuted claims that their systems had gone down less than 24 hours before the June 30 deadline but however admitted to the queues being too long.
About 1.2 million Kenyans have so far filed their annual returns through the iTax system ahead of the June 30, 2016 deadline.
According to KRA acting Domestic Taxes Commissioner Benson Korongo, the system has been receiving approximately 70, 000 returns daily with the number being expected to go up.