The government is set to expand the Huduma Kenya programme by opening more Huduma Centers across the country.
Public Service Youth and Gender Minister Sicily Kariuki, said that so far the initiative has attracted many customers leading to over-crowding in the few available Huduma centers.
“This Huduma Centers has brought a revolution and a serious transition in the service delivery to the public sector, it has therefore attracted so many citizens, so we will expand these centers in even to sub-counties” said Sicily Kariuki on Monday during a prompt visit at Mombasa’s Huduma Center.
However, the CS acknowledged the current technical problem in the issuance of Identity Cards at the centers.
The CS said the government is currently doing maintenance services and upgrade of the systems.
“What has happened in the last three weeks there has been a hitch in terms of IDs issuance, on account of a system upgrade together with maintenance,” said the CS.
The cabinet secretary is expected to tour some projects initiated under the ministry of Devolution in Mombasa.
The Huduma Kenya concept initiated by former Devolution and Planning Cabinet Secretary Anne Waiguru, seeks to use technical innovations to allow Kenyans to easily access a range of self-service centers linked to Government databases.
Already, Kenya is regarded as one of Africa’s most technologically advanced countries.
The Huduma Kenya programme has also won a UN award for being the best innovative concept for effective public service in Africa.